Question 1

How do I book a studio?

Accepted Answer

Select a studio on our Studios page, choose your date/time, add any extras, and complete checkout. Your price is locked at booking time.

Question 2

Can I cancel my booking?

Accepted Answer

Yes. Cancellations up to 24 hours before your session receive a full refund or credit return.

Question 3

What is the soft hold timer?

Accepted Answer

After you complete the booking flow, you have 15 minutes to confirm with payment. After that, the slot releases for others.

Question 4

Can I extend my session?

Accepted Answer

Yes, subject to availability. Contact us or extend via your portal immediately after your session starts.

Question 5

Do flex credits expire?

Accepted Answer

Yes. Purchased flex credits expire 60 days from the purchase date. Membership session credits also expire 60 days from the date they are issued.

Question 6

Can I refund credits?

Accepted Answer

Credit purchases are non-refundable.

Question 7

Are deposits refundable?

Accepted Answer

Deposits apply to your booking total if you complete the session. If you cancel, deposits follow our 24-hour cancellation policy.

Question 8

Should I get flex credits or a membership?

Accepted Answer

Flex credits work best for creators who record occasionally or want flexibility without a commitment. Membership is designed for recurring shows that need a consistent monthly session.

Question 9

Can I use flex credits with my membership?

Accepted Answer

Yes. Your membership includes one monthly session credit. Additional flex credit packages can be purchased separately and used for other services.

Question 10

What is the cancellation policy?

Accepted Answer

All membership plans require a 3-month minimum commitment. After that, cancellation requires 30 days written notice.

Question 11

What happens if I end my membership early?

Accepted Answer

Completed sessions will be recalculated at the shorter-term retail rate for any months that did not meet the committed term.

Question 12

Is the podcast studio self-serve?

Accepted Answer

Yes. The podcast studio is designed to be operated independently. No technical operator is included in the base booking. If you need hands-on support, contact us to discuss add-on options.

Question 13

Can I bring my own gear?

Accepted Answer

Absolutely. Our studio is compatible with standard professional equipment.

Question 14

What if something malfunctions during my session?

Accepted Answer

Contact us immediately. If the issue is on our end, we will work to make it right.

Frequently Asked Questions

Booking

Credits & Payment

Membership

Production & Support

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